Frequently Asked Questions
Ordering & Shopping List
How does ordering work?
Browse our range, click any soap for more details, and add your favourites to your Shopping List. When you’re happy with your selections, submit your Shopping List. We’ll check stock availability, confirm your order, and contact you directly to arrange payment.
Do I pay on the website?
No — there’s no online checkout. Once we’ve confirmed availability, we’ll send you our bank details for direct transfer (EFT). Your order is processed once payment is received.
What happens aafter I submit my Shopping List?
Both you and Serendipity receive a copy. We’ll review your selections, check what’s currently in stock, and get in touch within 1–2 business days to confirm your order or suggest alternatives for any unavailable items.
Will I receive a copy of my Shopping List?
Yes — when you submit your Shopping List, both you and Serendipity receive a copy by email. This way you have a record of exactly what you’ve requested.
Can Serendipity suggest substitutes if something is unavailable?
Absolutely. If something you’ve requested is temporarily out of stock, we’ll suggest similar alternatives. You’re never locked in until you’re happy with your order.
Do you offer bulk deals or specials?
Yes! “Let’s Go Shopping” you will always find “pack deals” and the occasional special when available.
About Our Soaps
What makes goatmilk soap different from other soaps?
Goatmilk is naturally rich in vitamins A, B, C, D, and E, as well as alpha-hydroxy acids that gently exfoliate. It cleanses without stripping moisture, making it especially kind to dry and sensitive skin.
Are your sopas suitable for sensitive skin, eczema or psoriasis?
Many of our customers with sensitive skin conditions find goatmilk soap soothing and gentle. However, we always recommend patch testing a new product, and consulting your GP if you have specific concerns.
Do you use fragrance oils or essential oils?
We use essential oils/blended essential/fragrant oils and natural fragrances in our soap ranges. We also offer unscented options for those who prefer fragrance-free soap.
How long does a bar of soap last?
Oh this is such a “loaded question”. Homemade soap lasts for 1 to 2 years as shelf life before use, and about 3 to 4 weeks in the shower depending on time of year – how hot the water is you wash in – do you have hard water – body hair – use a washcloth or loofah rather than rubbing the bar directly all over your body to minimize waste maximise sudsy bubbles.
What is a silk log?
A silk log is a full uncut log of soap — beautiful as a display piece, or you can slice it into individual bars yourself. They make wonderful gifts.
Ingredients & Product Care
Are your products tested on animals?
Absolutely not. Our products are only tested on willing family and friends. We are committed to cruelty-free production.
Do your soaps contain palm oil?
We use sustainably sourced palm oil in some recipes where it contributes to the bar’s hardness and lather quality. We’re always exploring palm-free alternatives.
How should I store my soaps?
Keep unused bars in a cool, dry place away from direct sunlight. For bars in use, a draining soap rack helps them last much longer.
Orders & Gifting
Do you offer gift packaging?
Yes — we have a range of gift boxes, wrapped sets, candles, and soap racks that make beautiful presents for any occasion.
Can I request a custom order?
We’re happy to discuss custom orders for events, weddings, or corporate gifts. Please get in touch via our contact page.
Do you sell at markets?
Yes, we attend selected local markets in the Coffs Harbour region. Follow us for updates on upcoming market dates.